Privacy Policy

Last updated: October 2025

Entangled Creative Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect information about you when you visit our website, join our mailing list, or work with us as a client.

1. Who we are

Entangled Creative Ltd is a UK-based communications and marketing consultancy for place-based organisations.
Registered address: 2 St Laurence View, Halstead, Essex, UK, CO9 4FA.
Company number: 16778058
Email: hello@entangledcreative.co.uk

We are the “data controller” for the purposes of UK data protection law.

2. What information we collect

We collect and process the following categories of personal information:

a) Website and mailing list

  • Email address – when you subscribe to our mailing list to receive blog posts, news or updates.

  • Name (optional) – if you choose to provide it.

  • Technical information – such as your IP address, browser type and pages visited (collected automatically through cookies; see section 8).

b) Clients and collaborators

  • Contact details – name, job title, organisation, address, email, phone number.

  • Project details – information necessary to carry out contracted work.

  • Financial details – if needed for invoicing or payment.

We only collect the information we need to provide our services or communicate effectively with you.

3. How we use your information

We use personal data for the following purposes:

  • To send you our blog posts, updates and news (only if you’ve opted in).

  • To manage and deliver client work.

  • To respond to enquiries and provide information about our services.

  • To comply with legal, tax and accounting obligations.

  • To improve our website and services through anonymised analytics.

We will never sell your data or share it with third parties for marketing purposes.

4. Legal bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you sign up to receive emails or updates.

  • Contract – when we process client information to deliver agreed work.

  • Legal obligation – for record-keeping, tax or regulatory requirements.

  • Legitimate interests – when we analyse website use to improve our site or communicate with existing clients.

You can withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. How we store and protect your data

We use secure systems to store and manage personal data. Your information is stored on password-protected devices and cloud services that comply with UK and EU data protection standards.

We retain personal data only as long as necessary:

  • Mailing list data – until you unsubscribe.

  • Client records – for up to seven years, to meet financial and legal obligations.

6. Sharing your information

We only share personal data where necessary to run our business, such as:

  • With trusted service providers (e.g. email or cloud storage providers) who process data on our behalf under strict contractual terms.

  • With accountants or regulators if legally required.

We do not transfer data outside the UK unless adequate protection (such as UK GDPR-compliant safeguards) is in place.

7. Your rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict processing in certain circumstances.

  • Withdraw consent at any time (for marketing emails).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, contact us at: hello@entangledcreative.co.uk

8. Cookies and analytics

Our website may use cookies to understand how visitors use the site and to improve the user experience. You can control or disable cookies in your browser settings.

Analytics data collected is anonymised and not used to identify individuals.

9. Mailing list

If you subscribe to our mailing list, we will only use your email address to send you blog posts, news and updates about our work. We use Squarespace Email Campaigns to manage our emails. You can unsubscribe at any time via the link on every email.

10. Changes to this policy

We may update this policy from time to time. Any significant changes will be posted on this page with an updated date.

11. Contact us

If you have any questions about this policy or how we handle your information, please contact:

Entangled Creative Ltd
hello@entangledcreative.co.uk
2 St Laurence View, Halstead, Essex, UK, CO9 4FA.